Aviation system management is a complicated subject and often requires ground-level expertise and experience. Most of the fixed-base operators and MROs often look for specialized companies that can deal with the needs of aviation infrastructure management. To be very precise, airport management is a complicated and extremely dedicated field of work, and only a handful of companies around the world have the experience, capability, resources and manpower to deal with the metrics and different elements associated with the field. Here are some of the aspects you should know about.
Why hire specialized firms?
The prime reason for hiring an experienced airport management firm is to bring scalability and expertise to a project. The management principles in aviation need to be extremely focused and accountable, and most stakeholders and investors want to see results and meaningful metrics in a clear and concise way. Airport management services are planned around these concepts, blending the elements of profitability, service and safety with airport infrastructure. Of course, the quality and essence of management also reflects extensively on the overall brand equity and value.
Deciding on services
1. Stakeholders and investors need to understand the management style and experience of a company before considering it for aviation infrastructure operations. It is important that a service provider has deep experience in the industry, which is highly regulated and extremely specialized to mitigate risks. If you are a stakeholder or want to hire a service provider for fixed-base operation management, make sure that you check their work profile in detail.
2. Secondly, the management style is also extremely important. Most of the known and recognized airport management firms work in extreme balance, taking regular feedback from all of the airport’s stakeholders. Apart from the basic feedback from customers and direct passengers, the company would take inputs and views of the relevant parties, such as airport vendors and sponsors. This may also include operational reviews, which are usually completed by comparing the benchmarks of the industry along with varied types of proprietary metrics that are relevant to the specific area of management.
3. Of course, airport management is an extensive field, so you need to know a service providing company’s capabilities. This can be anything from airport FBO, MRO and ACM management and operations, to facility management, capital project management services, operational audits, and custom managerial reporting packages. Some companies also deal with property, corporate and franchise training, which is important for many parties involved with the services, while specialized cost containment programs may also be offered for reducing operational expense. Some companies also have special preventative maintenance programs, which are intended to smooth maintenance and repair costs over time.
Depending on the needs of the stakeholders, the services of airport management can differ and can be customized to meet the airport sponsor’s management goals. Carefully diligence the experience and management of the company before taking the final decision. At the end of the day, airport management extends beyond just operations and requires more hands-on experience than regular management projects.